Frequently Asked Questions
Find answers to common questions about our cleaning services, appointments, payments and service areas.
What forms of payment do you accept?
We accept e-transfer and cheque for all invoice amounts. Visa and Mastercard are accepted only for invoice totals over $200 and are processed through third-party payment software. Payment instructions are provided with your invoice. If you choose to tip your Cleaning Technician, please tip in cash.
See our Cancellation and Refund Policy for complete payment and refund information.
Which areas does Obsession Cleaning and Company Inc. serve?
We serve Spruce Grove, Stony Plain, Parkland County, Maple Ridge, Pitt Meadows, Langley and surrounding areas.
Should I tidy before the Cleaning Technician arrives?
Picking up and putting away clutter helps our Cleaning Technicians work efficiently. This includes dishes, toys, laundry and other personal items.
Do I need to be home during the clean?
No. You are not required to be home during the clean. Arrangements for entry can be made in advance.
Are your Cleaning Technicians pet-friendly?
Yes. Our entire team consists of animal lovers. We are always happy to say hello, offer a friendly pat or work alongside your furry family members.
Should I keep my pet secured or let them roam?
Your pets can roam around your home as they normally do, as long as they are comfortable around new people. If your pet is anxious, easily stressed or reactive to strangers or vacuums, we recommend placing them in a secure, quiet room for their safety and comfort.
Is there a cancellation fee?
Cancellations made with less than 24 hours’ notice will be charged 50% of the scheduled service fee. If a Cleaning Technician arrives and the appointment has been forgotten or missed, 100% of the scheduled service fee will be owed.
See our Cancellation and Refund Policy for full cancellation and refund details.
Are you insured?
Yes. We are insured in Alberta and British Columbia and covered by WCB and WorkSafeBC. Our Cleaning Technicians are also required to complete a criminal background check.
Do you bring your own cleaning supplies?
Yes. We bring all necessary cleaning supplies and follow WHMIS standards.
Will it be the same Cleaning Technician each time?
We will always try to send the same Cleaning Technician. This may change if they are sick, on vacation or no longer with the company.
Do you do laundry or provide maid services?
No. Laundry is not included in our cleaning services, and we do not provide maid services.