Cancellation and Refund Policy

About this policy

This policy explains how cancellations, service concerns, billing corrections and refunds are handled by Obsession Cleaning and Company Inc.

Payment

We accept payment by e-transfer and cheque for all invoice amounts. Visa and Mastercard are accepted only for invoice totals over $200.

E-transfers can be sent to [email protected]. Please include your name or invoice number so the payment can be applied correctly.

Visa and Mastercard payments are processed through third-party payment software. Payment instructions will be provided with your invoice. Obsession Cleaning and Company Inc. does not collect or store complete credit-card information through this website.

Cheques must be made payable to Obsession Cleaning and Company Inc. and provided according to the payment instructions on your invoice.

If you choose to tip your Cleaning Technician, please tip in cash.

Cancelling or rescheduling an appointment

Please contact us as early as possible if you need to cancel or reschedule a cleaning appointment.

Cancellations made with less than 24 hours’ notice will be charged 50% of the scheduled service fee.

If a Cleaning Technician arrives and the appointment has been forgotten, missed or cannot begin because access to the property was not provided, 100% of the scheduled service fee will be owed.

Any cancellation rights provided by applicable consumer-protection legislation continue to apply.

Concerns about a completed service

If you believe an agreed part of your cleaning service was missed or was not completed as expected, please contact us within 24 hours after your service.

Provide your name, service date, property address and a description of the concern. Photographs may help us understand what happened.

We will review the concern and determine an appropriate resolution based on the circumstances. This may include returning to address the affected area, applying an account credit or issuing a partial or full refund.

A refund is not automatic simply because a service has been completed. We must be given a reasonable opportunity to review the concern and, where appropriate, correct it.

Billing errors and overpayments

If you accidentally make a duplicate payment or overpay an invoice, contact us with the payment details. Once verified, the duplicate or excess amount will be refunded.

Approved refunds

Whenever possible, an approved refund will be returned through the original payment method.

Credit-card refunds will be submitted through the third-party payment provider used for the original transaction. The time required for the credit to appear may depend on the payment provider and card issuer.

E-transfer refunds will be sent to the approved recipient by e-transfer. Cheque payments may be refunded by cheque.

Approved refunds will be submitted within 15 calendar days unless a shorter period is required by law. Processing time after submission may depend on the bank, card issuer or payment provider.

Services that have not yet been provided

If payment has been made for a service that Obsession Cleaning and Company Inc. cannot provide, the amount paid for the unperformed service will be refunded.

Client-requested cancellations remain subject to the cancellation terms above and any cancellation rights provided by law.

Statutory rights

Nothing in this policy limits or replaces rights or remedies available under applicable consumer-protection legislation in Alberta or British Columbia.

If a legal cancellation or refund requirement conflicts with this policy, the legal requirement will apply.

Contact us

Obsession Cleaning and Company Inc.
Email: [email protected]
Alberta: 780-818-4647
British Columbia: 604-803-8026